Order Processing: Orders are processed within 1 to 4 business days.
Shipping Days: Orders are shipped every Tuesday and Friday (with the exception of WA public holidays) from Perth Western Australia. Orders received prior to 9am AWST on these days will be shipped on the same day.
Order Addresses: Orders are sent to the delivery address submitted with your order. Please ensure this address is correct or shipping charges for the return of the parcel and re-sending the parcel will be charged to you.
Postal Provider: Orders are shipped using Australia Posts Parcel Post service.
Order Tracking: All orders are assigned a tracking ID. Your parcel can be tracked to the point of delivery in Australia.
Discreet packaging: Orders are shipped in plain packaging and show the store name as PS. Orders to New Zealand are required to have declaration of the goods contents which is displayed on the outside of the box.
Postal costs and estimated delivery times
Orders of $75 or more receive free shipping within Australia.
Orders under $75 are charged a flat shipping fee of $8.50 per order, regardless of parcel size, weight or postal address.
Most orders are delivered within 2-7 working days of being shipped however this can take longer. Please allow up to 14 working days to receive your order.
Please use the table below for calculating postage costs to NZ.
|Parcel Weight||Cost (AUD)|
Delivery can be expected within 6-27 business days.
Incorrect address: If the parcel is returned to us due to an incorrect address being supplied, the customer will be liable to pay the postage costs for re-shipping the parcel.
Incorrect items sent: From time to time packing errors may occur. Should you receive an incorrect order, please email us with your order number and a list of the items you have received. We may ask you to send a photo of the packing slip and items and will send you a rely-paid satchel for the return of incorrect items. We will arrange for the correct items to be sent to you or provide you with a refund if they are no longer available.
Missing, lost or damaged orders: We do not accept liability for loss or damage as a result of late delivery or for loss or damage arising from items that may have been lost, stolen, damaged after goods have been delivered.