Exchanges & Refunds
Please choose personal care and intimate products carefully as sales on these items are final.
For hygiene reasons, no refunds, exchanges or returns are permitted on sanitary products (tampons, menstrual cups and discs, sponges, pads, period underwear, sterilisers), pelvic floor exercises and weights or sex toys.
Returns, refunds or exchanges are not permitted if; a purchasing error has been made, you have changed your mind, you purchased the wrong size or do not like the design features of the product.
The health of our customers is a priority a returns will not be permitted regardless of the claim the product may not have been used or is still in the original packaging.
Faulty Goods
You are eligible for a replacement (or refund if a like product is not available) if the item you received has a manufacturing fault or defect.
All replacements must be pre-approved before returning the item. To do this;
- Please notify us within 7 days of receipt of your goods by emailing periodshop@gmail.com along with a photo of the fault and your order number.
- Once we have assessed the photo, we will email you a reply-paid label for the return of the product. The product may be returned to us (Design It Australia Pty Ltd, 40 Mayfair St, Mt Claremont, WA 6010) or you may be asked to return the product to the original product manufacturer or distributor of the product for assessment.
- Once the product has been received, it will be assessed within 14 business days and if deemed to be faulty, you will be eligible for a replacement*.
* In the event a replacement is not available, you will be offered a refund or may choose a similar replacement product.